Customer Service | Attorney Marketing Tips
How are your phones answered? Do you know what your paralegal says to new clients? Do you 'delight' clients and make them feel like they are apart of a family? If not, you are not alone. Attorneys everywhere need to work on their customer service, but few understand the dire need.
Our clients are our best referral sources, so you want to leave them happy to recommend you and leave positive online reviews. Find out how you can create a customer service engine in your law firm with our collection of articles and blogs.
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Is Your Team Answering the Phones Properly? You need to know that your staff is handling incoming phone calls properly, and one way is to install monitoring software.