How are your phones answered? Do you know what your paralegal says to new clients? Do you 'delight' clients and make them feel like they are apart of a family? If not, you are not alone. Attorneys everywhere need to work on their customer service, but few understand the dire need.
Our clients are our best referral sources, so you want to leave them happy to recommend you and leave positive online reviews. Find out how you can create a customer service engine in your law firm with our collection of articles and blogs.
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What Do Clients Want From Their Lawyers A client you thought you helped and was happy with his outcome has blindsided you with negative reviews, what went wrong? What DO clients want from lawyers? -
Bad Phone Calls May Be Losing You Money After all of the money, time, thought, and effort that went into getting your phones ringing, don't lose the client because of a bad intake. -
Become the Most Liked Attorney in Your Town (While Increasing the Number of Clients That Want YOU to Represent Them) It's 2019, if your law firm is not focusing on quality client service then you are falling behind your competitors. -
How to Answer a Phone in a Law Office Have you ever called your own firm, or listened to recordings of the calls? What you THINK is happening on your phones is often different from reality. -
3 Ways to Elevate Your Law Firm Client Experience Are potential clients impressed with the experience at your law firm? They should be. Find out how you can 'wow' clients who come into your office. -
5 Opportunities to Improve Your Law Firm's Customer Service Is the customer service at your law firm lacking? Want to improve the interactions potential clients have with you? It could have a major effect on revenue! -
A Law Firm’s Best Advertising Is Its People: Getting Your Staff Up to Snuff on the Phone Do you know what your employees are saying to potential customers? Our legal marketing team suggests you take an interest to avoid losing your ideal clients.